Privacy Law Library

Automated Calling Equipment Restrictions

KY Autodialer Law

Marketing · Communications

Restricts recorded-message robocalls used for polls, information gathering, or advertising. Unless an exemption applies (for example, existing customers, debt collection, school absence calls, or return calls), the called person must consent, the message must identify the caller and a staffed number, and calls must avoid random or sequential dialing, unlisted numbers, emergency facilities, and late hours.

Where
Kentucky
Citation
KRS 367.461 to 367.469 (created 1992 Ky. Acts ch. 32; amended 2020 Ky. Acts ch. 71)
Status
In force
In force since
1992-07-14
Last amended
2020-07-15
Enforced by
Kentucky Attorney General (Consumer Protection Act remedies)
People can sue
Limited
Penalties
Violations are unfair, false, misleading, and deceptive acts under KRS 367.170, so all Consumer Protection Act remedies and KRS 367.990 penalties apply.
Applies to
  • Any person who uses, or causes the use of, equipment that selects or dials numbers and delivers recorded messages, for polling, soliciting information, or advertising

What a privacy notice must say

  • The recorded message must state the caller's name and a telephone number, answered personally during office hours, within the first 25 seconds and at the end.KRS 367.461(2)(b)
  • Written consent forms must clearly state their purpose and effect and how to withdraw; keep consent records for the two-year validity period and make them available to the Attorney General on 24 hours' notice.KRS 367.463(2)

Practices it requires

  • Obtain the called person's consent, either per call (live operator introduction or keypad response) or in writing, before delivering recorded messages for polls, information solicitation, or advertising.KRS 367.461(2)(a); KRS 367.463(1)-(2)
  • Do not use random or sequential dialing, call unlisted numbers, or call hospitals, nursing homes, fire, or law enforcement agencies; call only 8 a.m. to 9 p.m.; disconnect within 10 seconds of refusal or hang-up; keep equipment attended.KRS 367.461(2)(c)-(f)
  • Businesses making exempt calls to publicly available business numbers on behalf of an individual may not sell that individual's name or personal information and may disclose it only during the call as the individual would.KRS 367.461(3)(f)

Sources

Checked against these sources on 2026-09-25 by research agent (Claude), primary sources.

Unverified: Private right of action set to 'limited' on the basis that KRS 367.220 gives consumers who purchase goods or services a CPA action; KRS 367.220 was not fetched in this pass. | KRS 367.465 (fee lines) and 367.469 (permit and bond) were not fetched.

Research reference, not legal advice.