Search Privacy Fines

It was found that between January and September 2023, AFK made 95,277 spam calls resulting in several complaints being made to the ICO and TPS. AFK did not provide evidence that anyone whose number had been called had consented to receiving calls from the company. The ICO has issued a £90,000 fine.

Sending of unsolicited marketing text messages by disguising the identity of the person on whose behalf the messages were sent

Price comparison and technology company fined £90,000 for a contravention of Regulation 22 of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Between 15 June 2020 and 20 July 2020 a total of 95,004 connected unsolicited direct marketing messages were received by subscribers, resulting in 114 complaints.

An investigation by the Information Commissioner’s Office found Exeter-based airline Flybe deliberately sent more than 3.3 million emails to people who had told them they didn’t want to receive marketing emails from the firm.

A company that sent out 2.2 million illegal marketing text messages has been fined £70,000 and ordered to stop by the ICO.

North London council fined after parking ticket system flaw leaves personal information at risk

Company made unsolicited direct marketing calls without the consent of the recipients.

Our Vault was fined £70,000 for making 55,534 unsolicited marketing calls to people who had registered with the Telephone Preference Service (TPS) and had not consented to being contacted by the company.

40,000 automated calls made in one day in an attempt to sell burglar alarms, almost a quarter of which were made between 1am and 6am.

Information about service users published online by the council when seeking companies to apply for care contracts. The service users were identifiable by their address.

The Lead Experts Limited instigated the transmission of automated marketing calls to subscribers without prior consent.

Between 20 January 2020 and 27 July 2020, H&L Business Consulting Limited instigated the sending of 451,705 unsolicited SMS messages for direct marketing purposes in contravention to regulation 22 of PECR.

Between 1 January 2020 and 31 July 2020, Domestic Support Limited made 69,133 unsolicited calls for direct marketing purposes in contravention of Regulation 21 of PECR, and also failed to provide the necessary caller information in contravention of Regulation 24 of PECR. The company has been fined £80,000.

A total of 28,523,745 unsolicited direct marketing messages were sent without valid consent

Between the period 25 May 2018 to 6 September 2019, the Trust used Outlook to send bulk emails to 1,781 Gender Identity Clinic service users. The Trust failed to comply with Chapter II GDPR, specifically Articles 5(1)(f), and 32(1) & (2).

Between 5 May 2021 to 5 May 2022, there were 47,998 connected calls unsolicited direct marketing calls being made to subscribers who were registered with the TPS and who had not notified Pinnacle Life Limited that they were willing to receive such calls, and four complaints being submitted as a result. Pinnacle Life Limited came to the Commissioner's attention following a review of TPS complaints from December 2021. The TPS had been unable to identify the organisation making calls following a complaint regarding a call from "Pinnacle Insurance". The investigation demonstrated that callers were persistent, aggressive, rude at times and ignored requests from individuals not to be contacted.

WerepairUK Ltd made 42,688 marketing calls to individuals in breach of regulation 21 of PECR. The company has been fined £80,000 and issued with an enforcement notice.